This episode of the My First Million podcast features Sam Parr and Shaan Puri discussing the viral video of a CEO firing 900 employees over a Zoom call. The hosts analyze the poor communication strategy used by the CEO and the broader implications of such a public and impersonal layoff.
Topics: Leadership, Crisis Management, Corporate Culture, Layoffs, Communication Strategy
Emergency Podcast [00:00]
Sam Parr: Uh, emergency, emergency podcast. Uh, had to do this. Saw this video the other day. I was scrolling TikTok late into the night, as I do. Saw this TikTok, couldn’t believe it. I almost got out of bed right then to come record this. Uh, but we’re doing it now. Okay, this is one of the most ridiculous things I’ve ever seen. This guy is going to be skewered for this. That’s my prediction. This guy is going to get, he might get fired for this. Um, but he is definitely going to get wrecked on all of social media for this. Um, let’s just, let’s listen to this. So this is the CEO of a company called Better.com. They’ve raised like, I don’t know, $750 million. It’s a big company. They do, I don’t know, mortgages or some shit like that on the internet. So, uh, here’s the CEO. Let’s just, let’s just take a listen.
Shaan Puri: No, no, what’s this? Take a listen.
CEO: Hi everyone. Um, thank you for joining. Um,
Sam Parr: Already looks like a funeral.
CEO: I come to you with not great news. Um, the market has changed, as you know, and uh, we have to move with it in order to survive, so that hopefully we can continue to thrive and
Sam Parr: Okay, the market has moved. The market has moved? What are you talking about? Uh, you have all your employees on a Zoom call right now. Obviously, you have some, quote, “not great news” to share. Lesson number one, and by the way, how does this guy become a CEO of such a big company and not know rule number one? If you’re letting someone go or you’re laying them off, and you go into the meeting, you got to rip the Band-Aid off in the first minute. The first three things you say, one of them has to be, “We’re going to be letting you go today.” And then you start to explain everything. When you do this, you do this long-winded buildup, people are a, confused, and b, they get really pissed off. And it’s just self-serving. You’re trying to buffer the blow. You’re trying to prevent the, the blow from hitting you. You can’t even say it. You’re not even, you’re not even willing to say it. So, uh, ridiculous. Okay, let’s, so the market has moved and we have to move with it so we can survive. What, what is it? Is you’re shutting down the company? What’s going on?
CEO: deliver on a mission.
Sam Parr: Deliver on a mission? What mission? What mission?
CEO: This is the news that you’re going to want to hear, uh, but ultimately, it was my decision and I wanted you to hear from me.
Sam Parr: Looks at his notes. Dude, you still haven’t said it.
CEO: It’s been a really, really challenging decision to make.
Sam Parr: Oh, are you okay? Are you, is it been hard for you?
CEO: I’ve, this is the second time in my career I’m doing this and I do not, do not want to do this. The last time I did it, I cried. Um, this time I hope to be stronger.
Sam Parr: Oh my god, what are you thinking, dude? I get what he’s thinking. He’s thinking, “I want them to know that this is hard for me.” But dude, you don’t understand what people are feeling right now. They don’t, first of all, they don’t know what you’re saying. You haven’t said it. Secondly, you’re talking about how hard this is for you, and last time I cried. No one gives a flying fuck if you cried or not. Um, because you still haven’t said it. That’s also, that’s the main problem. The second problem is you’re talking about yourself, and no one cares about you in this moment.
CEO: laying off about 15% of the company.
Sam Parr: Laying off 15%?
CEO: for a number of reasons.
Sam Parr: The market.
CEO: The market, efficiency, and performances, and productivity.
Sam Parr: And peanut butter.
Shaan Puri: Market, market performances, efficiency, and peanut butter. What is this guy doing? First of all, he said, “We’re laying off 15% of the company.” He didn’t say which 15% yet. Now everybody is just thinking, “Is it me? Is it not me?” They have no idea because he hasn’t brought the sledgehammer yet. And look, this is the scroll bar, all right? This down here is where he should have said it. We’re now over here. We’re almost at intermission of the movie. And uh, you know, he still hasn’t said it. So, I can’t believe what he just said. Why did he say performances, by the way? He’s talking about the market has turned. So, oh, is it my performance or is it the market?
CEO: and performances, and productivity.
Shaan Puri: And productivity.
CEO: If you’re on this call, you are part of the unlucky group.
Sam Parr: Fuck you, dude.
Shaan Puri: I can’t even help but laugh. Fuck you, dude. That is the, see, that guy is saying what he’s supposed to say in this moment. Because of this fucked up hype trailer teaser strategy that the CEO took. If you’re on this call, you are, you’re not a game show host. He thinks he’s Jeff Probst. He thinks he’s a game show host, and he’s setting up this cliffhanger that actually is pushing them off the cliff and then they’re, they’re falling down to their death. So, he, he comes in with, “You are one of the unlucky bunch.” Unlucky? I thought you said it was performance. Is it performance? Or is it unlucky? Or is it the market? Or is it peanut butter? Which one is it? We don’t know yet.
CEO: Your employment here is terminated effective immediately.
Shaan Puri: Are you fucking kidding me?
CEO: What does this mean for what’s next? You’re going to get an email from HR, ask HR at better.com to your personal email address.
Sam Parr: At better.com. Follow us on Twitter.
CEO: regarding your severance and your benefits. We’re all US employees. We’re providing four weeks of severance.
Shaan Puri: Also, you dressed up like a douchebag on the stage. You wore the douchebag uniform. The blue-collar shirt with the dark blue vest, with the khakis that are a little too tight right around the crotch, with the crotch facing the camera. That is the douchebag, that is the douchebag armor that you wore into this. And then you’re reading it really slow off your piece of paper, and you just have a bunch of people enraged at you right now. I think there’s like, I don’t know, a thousand people on this call or something like that. This is something crazy. Uh, a lot of people, 100 people, maybe hundreds of people on this call. Insane.
CEO: one month of full benefits and two months of COBRA for which we will pay the premium. So three months of total benefits if we, um, if you elect for COBRA. If you don’t get a communication from askHR@better.com before the end of the day, you can email askHR@better.com.
Sam Parr: If you don’t get the email, Thank you for your, really fun. individual contributions to Better. I wish the news was different. I wish we were thriving enthusiastically as we were at the beginning of this year.
Shaan Puri: Thriving enthusiastically? Doesn’t make sense. Uh, you wish you were thriving. Yeah, of course you wish you were thriving. But you didn’t lose your job, CEO who mismanaged during this time. You didn’t lose your job. They lost their job. And you’re talking about you were crying last time, but you weren’t crying this time. And you probably didn’t even cry last time. You probably don’t give a shit, to be honest with you. Maybe you feel bad. I actually, I take that back. He feels bad. He feels bad. You should feel bad. But he handled it bad. You can feel bad, but you got to handle it good. He felt bad and handled it bad.
CEO: That’s not the case. And I am sure Better will leave us and be more successful. Where are you going? What is this wedding speech and you’re drunk? We, I’m sure you will leave us. What is he saying? more fortunate and you’ll be more fortunate in your next endeavor. I wish you all the best of luck. Thank you for everything you’ve done for Better. Thank you.
Sam Parr: Looks, looks aggressively stage right. Did I do it? Can we end it? Can I go to lunch? Do we have my lunch? Did someone get my lunch? And this guy, this guy, I got to look this up. Better CEO salary. This might be public. Uh, let’s see, let’s see, let’s see. I feel like this guy, so he laid off 900 people in that call. We’re not going to pay for this paywall, by the way. Uh, what is the stealing part? I didn’t hear this. Okay, I don’t know, I don’t know what that’s about. That wasn’t in the video. But, uh, yeah, I feel like I read somewhere in a tweet. Now this might be total bullshit, uh, but I’ve read somewhere that this guy, you know, whatever, uh, something like $10 million of compensation last year. But that, honestly, he’s a private company, so I don’t, I don’t know what’s going on. They have a SPAC? Of course they have a SPAC. Of course they went public with the, the SPAC. Let’s see, Better SPAC. Yeah, raised $750 million from their SPAC backers. They already had $1.5 billion from SoftBank. So this guy easily, easily this guy, is this guy the founder? Vishal Garg. Uh, is he the founder? He, um, Google, Google said, “What company laid off 900 employees?” Answer, Better.com. Uh, I think this guy was the founder. Yeah, founder and CEO. So this guy easily, this company is valued multiple billions of dollars. This guy is clearly worth over $500 million, probably over more than a billion dollars. And, uh, he’s talking about lunch in his douchebag outfit. All right, bad, terrible way to do it. Uh, there’s